Commercial Performance Analyst

About the role

Kolomoni Microfinance Institution (Gambia), a subsidiary of CapitalSage Holdings and licensed by the Central Bank of The Gambia, is looking for a Commercial Performance Analyst. You will be the single source of commercial truth for the business: maintaining scorecards across verticals, channels, locations and products, analysing what is happening behind the numbers, and producing the monthly pack presented to the board. The reporting is the easy part; the job is explaining what the numbers mean and standing firm when a figure is inconvenient.

Key responsibilities

• Maintain consolidated vertical, channel, location and product scorecards and produce the board-ready monthly pack.
• Analyse trends in acquisition, activation, retention, balances, transactions, revenue, costs and contribution.
• Build cohort, funnel, productivity, unit-economics and variance analyses.
• Validate management reports against source data before they are acted upon, and document the definitions and assumptions used.
• Own the commercial KPI dictionary, source catalogue and approved calculation logic, with a change record for each definition.
• Challenge inconsistent data and get it corrected at source, rather than adjusting it downstream.
• Support forecasts, business cases, pricing reviews, campaign analysis and investment decisions.
• Define dashboard and alert requirements with Technology and Data, and validate the outputs before management use.
• Identify performance gaps, unusual trends and the findings that should change a decision.

Required profile

• First degree in finance, economics, statistics, data analytics, accounting, business or a related discipline.
• Three to five years of experience in commercial analytics, business intelligence, finance, banking or fintech.
• Analytical rigour, business judgement, and the ability to explain a finding to someone who will never read the workings.
• Integrity under pressure to present a better number, and the confidence to tell a senior manager their figure is wrong.

Required skills

• Strong Excel and dashboard experience.
• SQL or a BI tool is an advantage.
• Portfolio and funnel analysis, unit economics, financial modelling, data quality and reconciliation, and management reporting.