Area Council Manager - Microfinance

About the role

Kolomoni Microfinance Institution (Gambia), a subsidiary of CapitalSage Holdings, is opening service centres across priority Area Councils and needs four people to run them. Each manager owns their territory outright: the commercial number, the field team, the service centre and the controls behind them. This is a field role, not a desk one.

Key responsibilities

• Develop and execute the approved Area Council market plan, territory coverage and service-centre operating plan.
• Deliver the assigned acquisition, deposit, transaction, revenue, credit-origination and service targets.
• Lead Business Supervisors, Business Relationship Officers and Direct Sales Agents, and enforce daily field discipline.
• Run daily huddles, weekly performance reviews and monthly location reviews.
• Drive onboarding quality, activation, retention and funded-to-active conversion, not just accounts opened.
• Maintain service-centre readiness, safety, customer experience, records and escalation controls.
• Coordinate POS deployment, repairs and asset protection with functional teams.
• Manage local partnerships with associations, employers, institutions, community stakeholders and local authorities.
• Monitor KYC/KYB exceptions, fraud signals and conduct concerns, resolving or escalating them within timelines.

Required profile

• First degree or higher national diploma in business, banking, finance, marketing, management or a related discipline.
• At least five years in banking, fintech, sales, distribution or service operations.
• At least two of those years supervising a commercial or customer-facing team and carrying its number.
• Real knowledge of the local market in the Area Council applied for.
• Local leadership and presence, coaching ability, stakeholder management and the discipline to hold a standard under pressure.